Any violation of our review guidelines.if the writer is claiming to be someone else) Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.emails, phone numbers or credit card info) Personal or sensitive information (e.g.However, we won’t display any review that includes or refers to (among other things): Ideally, we would publish every review we receive, whether positive or negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).Each review score is between 1-10. Each guestroom is kept vacant for a minimum of 24 hours between bookings. Enhanced food service safety measures are in place. Social distancing measures are in place staff at the property wear personal protective equipment periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitizer contactless room service is available guests can access their rooms with a mobile device. Personal protective equipment, including masks, will be available to guests. The property is cleaned and disinfected using an electrostatic sprayer disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏ guestroom doors are sealed after cleaning. This property advises that enhanced cleaning and guest safety measures are currently in place. Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).Ĭharges for extra guests may apply and vary according to property policy.Ī cash deposit for incidental charges and government-issued photo identification may be required upon check-in.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Enhanced food service safety measures are in place.Social distancing measures are in place staff at the property wear personal protective equipment periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitizer contactless room service is available guests can access their rooms with a mobile device.Personal protective equipment, including masks, will be available to guests.The property is cleaned and disinfected using an electrostatic sprayer disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏ guestroom doors are sealed after cleaning.This property advises that enhanced cleaning and guest safety measures are currently in place.Certain requests may come with additional charges. Special requests are subject to availability at the time of check-in and can't be guaranteed.A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.Charges for extra guests may apply and vary depending on the property's policy.Details about charges, deposits, or other important information:
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